Frequently Asked Questions

What should I do if I forget my password?

If you forget your password you can go here to reset it, you will need to know the email address you registered with on this site.

Why does my login not work even tho I enter the correct password?

When we moved to the new site we were not able to migrate the user accounts across. Therefore, if you had an account on our old site you will, unfortunately, have to re-register. However, please note that we still have access to your old artwork and order history and so if you need to re-order you can add your previous order number and instructions when placing an order using the design service option.

How do I update my personal details?

On the new site we do not hold as many details under each account as previously. If you need to change your name or email address for any reason then please email us.

Can I view my order history?

As you place orders on this new site you will be able to view the order history here.

If you need a copy of your order history from the old site, please email us.

What are the ideal PC/browser settings for this site?

This site can be viewed using any common desktop and browser combination. We will be working to improve functionality with tablets and mobile devices in the future.

Where do I sign into my account?

You can sign into your account here.

What file types do you accept?

We accept all common file types including .pdf, .ai, .eps, .doc and .pub.

What is the required bleed area for my files?

The bleed area of any printed item should extend to a minimum of 1.5mm on all relevant edges for most common products.

Should my file be in CMYK or RGB?

RGB is a colour mode for on-screen only, therefore all files should ideally be supplied in CMYK mode. Our online preflight or design team will convert your files to CMYK from RGB for you if required. However, please note that converting from one colour space to another may subtly alter the appearance.

What is the maximum file size I can upload?

Generally our software can accomodate most uploads for the products we offer. However, if you are having issues with your design file then please get in touch.

What payment methods do you accept?

Our new site accepts Credit Card payment via the embedded Stripe widget for a more seamless ordering process.

If you are not able to pay via Credit Card and want to place orders frequently then please contact us regarding a bespoke catalogue where we can offer more options. Alternatively, click here for more information.

We no-longer accept payment via Cheque at all.

Do you charge VAT?

Yes, VAT will be charged at the current rate (20%) for all orders in the standard catalogue.

Where can I obtain my VAT Receipt/Invoice?

If you require a VAT invoice, first make sure you are logged in to our website, and then go to your order history. From there you can locate the order and click on the View link to see the invoice which can then be printed to PDF.

What does the total cost of the transaction include?

The total cost of your transaction includes all printing costs, postage and packaging and VAT.

Postage will be via Royal Mail by default but may be upgraded to an overnight courier at no extra expense if suitable.

Can I visit your location to discuss my order?

Unfortunately, we do not currently offer this facility. If you have questions that are not covered via the website please email us instead and we will do our best to answer your queries.

If I do not have a design file can you create one for me?

Yes. If you only have a rough idea of how you would like your printed product to look, send through any text or imagery and our expert team can put your file together for you. Please see this page for more information.

However, please note that this service is limited and not equivalent to a full creative design process. You will also have to provide full payment for the printed item before our design team will action any work.

How long are my orders saved online for?

Your previous orders on this site will remain available to you indefinitely. Images uploaded to the My Images area that have not been used for orders will be routinely removed as part of a periodic house-keeping routine.

The old site has been archived internally and so no-longer available online. However, we can still use previous orders from that site to generate artwork for new orders on this site - please use the design service form when placing a new order and list any order references from the old site in the text to allow our designers to locate the previous file.

How do I access my previous orders?

If you are logged in, you can access your previous orders from this site here.

If you need a list of your previous orders from the old site, please email us.

At which point can I cancel my order?

Due to the streamlined process on the new site, with the online proof approval process, it is generally not possible to cancel an order once payment has been taken. Therefore, we advise to carefully check the online proof visual to ensure everything looks correct and there is no text cut-off.

For orders using the design service, it is possible to cancel the order prior to approving the proof but a 15% surcharge will apply.

If I pick lamination, how many sides will be laminated?

If you add lamination to your business card or bookmark, we will laminate the printed sides selected. Therefore, if you want both sides laminated, then please select the double-sided option. If you order greeting cards or folders, these are laminated on the outer side only.

What emails will you send me?

The system sends email notifications for the following reasons:

  • Order confirmations (Subject will begin with "Order confirmation:")
  • Design service updates (Subject will begin with "Design update for:")
  • When using the "Forgotten Password" link

Why am I not getting email notifications?

Our site notifications will be sent from noreply@cardsmadeeasy.com. Please make sure that this email address is added to your addressbook to ensure emails do not fall into your Junk/Spam folder

What are your standard delivery options?

Currently all orders are shipped via Royal Mail or upgraded to an Overnight courier at no extra cost if applicable.

If you need to use the collection service then this is currently not available via the standard catalogue. However, we can possibly provide this via a Bespoke catalogue in certain instances, please contact us for more information.

How do I request a quicker delivery?

Currently, this is not yet available on the standard catalogue. Please keep an eye on this page for more information.

How quickly can you deliver my order?

You can find our standard delivery times here.

Can I change my delivery address after placing my order?

Due to the speed of our turnaround times in our factory, we are unable to change the delivery address once you have approved your proof and completed your order. Please ensure you provide the correct address details at point of order as incorrect address details are subject to recharges.

Can my order be dispatched anonymously/under plain packaging?

Yes. All our products are shipped out under plain packaging. We do have to include our factory location as the return address but our company name is ommited from there.

Which countries do you deliver to?

Currently we are only offering UK locations for the standard catalogue.

If you require international delivery and are likely to order regularly, please contact us regarding a bespoke catalogue where we can offer more options. Alternatively, click here for more information.

What should I do if I haven't received my order?

If your order has not been received within a reasonable time, please get in touch with our team who will investigate for you.